"Something went wrong" error when you try to start an Office app (2024)

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When trying to start aMicrosoft 365 app, you might get this error. Here are some things you can try to fix the problem. We’ve listed the most common solutions first, so try them in order.

Restart your device

Wait a few minutes, restart your device, sign back in, and restart your app.

Repair Office from the Control Panel

How you get to the repair tool depends on your operating system.

Windows 11Windows 10

Repair options from the Settings page

Select Start > Settings > Apps > Apps & features.
Select the Moreicon next to the appyou want to fix.
Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available. If it isn't available ordoesn't fix the problem, select Reset.

Repair options from theControl Panel

In the search box on the taskbar,type control paneland select Control Panelfrom the results.
Select Programs>Programs and Features.
Right-clickthe program you want to fix and select Repair, orif that’s not available, selectChange. Then follow the directions on the screen.

Right-click the Start button and select Apps and Features on the pop-up menu.
Select the Microsoft Office product you want to repairand select Modify. If you don't see any options, select the three dots on the right side.

Note:This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
Depending on if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.
See Also
Fout 'Er is iets misgegaan' wanneer u probeert een Office-app te starten Microsoft Office-foutcode 0x426-0x0 repareren in Windows 11/10 - Helpen

Click-to-run

In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

MSI-based

In Change your installation, select Repair and then click Continue.
Follow the instructions on the screen to complete the repair.

Uninstall and reinstall Office

Uninstall Office using easy fix

Select the button below to download and install the Office uninstall support tool.

Download
Follow the steps below to download the uninstall support tool according to your browser.

Tip:The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
- In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
- In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
Select the version you want to uninstall, and then select Next.
Follow through the remaining screens and when prompted, restart your computer.

After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

Microsoft 365 | Office 2021 |Office 2019 | Office 2016

Having trouble installing Office? Use the offline installer

To reinstall Microsoft 365 see Install or reinstall Office on a PC.

The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.

For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.